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General Terms & Conditions
General Terms & Conditions of Sale
These General Terms & Conditions of Sale (“Terms”) govern all sales, supplies, and distribution of audio‑visual, IT, and related products, solutions, and services (collectively, “Products”) by AV PRO DWC-LLC, a value‑added distribution company incorporated under the laws of the United Arab Emirates, with its registered office at Office 1102 Donna Towers, Dubai – UAE (the “Company”, “we”, “us”, or “our”), to system integrators, resellers & dealers (“Customer”, “you”, or “your”).
By placing an order through our website, email, or any other channel, you acknowledge and agree to be bound by these Terms.
1. Business Nature & Scope
1.1 The Company operates strictly as a B2B value‑added distributor. Products are supplied for professional, commercial, and institutional use only.
1.2 The Company does not act as a system integrator, acoustic consultant, project manager, or end‑user contractor unless expressly agreed in writing.
1.3 Any technical advice, recommendations, or designs provided are based on information supplied by the Customer and are offered without assumption of liability for site conditions, acoustics, or application suitability.
2. Quotations & Orders
2.1 All quotations are non‑binding unless expressly stated otherwise and are valid for the period indicated therein.
2.2 Orders shall be deemed accepted only upon written confirmation by the Company or dispatch of the Products, whichever occurs first.
2.3 The Company reserves the right to reject or cancel any order prior to acceptance without liability.
3. Pricing
3.1 Prices are quoted exclusive of VAT, customs duties, shipping, insurance, installation, commissioning, and any other applicable charges, unless expressly stated otherwise in writing.
3.2 Prices are subject to change without prior notice; however, confirmed orders shall be invoiced at the agreed prices.
4. Payment Terms
4.1 Payment terms shall be as specified in the quotation or invoice.
4.2 Unless otherwise agreed in writing, all invoices are payable in full in advance prior to shipping of products.
4.3 The Company reserves the right to suspend deliveries, support, or future orders in the event of overdue payments.
5. Delivery, Title & Risk
5.1 Delivery dates are estimates only and shall not be deemed guaranteed.
5.2 Risk of loss or damage shall pass to the Customer upon dispatch from the Company’s warehouse or handover to the carrier, whichever occurs first.
5.3 Title to the Products shall pass to the Customer only upon full payment of all amounts due.
6. Inspection & Acceptance
6.1 The Customer shall inspect the Products immediately upon delivery.
6.2 Any claims relating to shortages, transit damage, visible defects, or non-conformity must be notified to the Company in writing within seven (7) days from the date of delivery.
6.3 Failure to notify the Company in writing within this period shall constitute irrevocable acceptance of the Products and waiver of any related claims.
7. Returns, Cancellations & Refunds
7.1 Returns may be accepted only with prior written approval from the Company and subject to the conditions below.
7.2 Returns within 7 days from delivery may be eligible for a full refund, provided that:
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The Products are unused, uninstalled, and in original packaging
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All accessories, manuals, and documentation are intact
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Products pass the Company’s inspection and approval
7.3 Returns after 7 days and up to a maximum of 30 days from delivery may be accepted subject to:
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A 20% restocking fee
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Products being unused, uninstalled, and in their original factory seal and packaging
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Successful inspection and approval by the Company
7.4 For approved returns after 7 days, the Customer shall be issued a credit note for the balance amount, after deduction of applicable restocking and handling fees. Credit notes shall have open validity and may be applied against future purchases.
7.5 Products that have been installed, configured, commissioned, used, damaged, or altered in any way are strictly non-returnable and non-refundable.
7.6 Special-order, customized, project-specific, discontinued, or end-of-life Products are non-returnable under all circumstances.
7.7 Shipping, handling, insurance, and return transportation costs shall be borne entirely by the Customer.
8. Warranty
8.1 Products are supplied with the original manufacturer’s warranty only.
8.2 The Company does not provide any additional warranty, express or implied, beyond that offered by the manufacturer.
8.3 Warranty claims shall be handled strictly in accordance with the manufacturer’s warranty terms and procedures.
8.4 Warranty does not cover defects or performance issues arising from improper installation, incorrect application design, acoustic conditions, environmental factors, misuse, or unauthorized modification.
9. Technical Support & Design Responsibility
9.1 Any technical support, configuration assistance, or design guidance provided by the Company is offered on a best‑effort basis.
9.2 The Customer remains solely responsible for:
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Verifying site conditions and acoustics
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Ensuring product suitability for the intended application
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Final system design, installation, and commissioning
9.3 The Company shall not be held responsible for system performance issues resulting from room acoustics, architectural constraints, or installation practices.
10. Limitation of Liability
10.1 To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profit, loss of business, or reputational harm.
10.2 The Company’s total liability under any order shall not exceed the invoiced value of the Products supplied.
11. Force Majeure
The Company shall not be liable for delays or failure to perform caused by events beyond its reasonable control, including but not limited to acts of God, supply chain disruptions, strikes, pandemics, or governmental actions.
12. Intellectual Property
All intellectual property rights relating to Products, documentation, software, trademarks, and website content remain the property of the Company or the respective manufacturers.
13. Compliance & Export Control
The Customer agrees to comply with all applicable laws, regulations, and export control requirements relating to the Products.
14. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates.
Any dispute, controversy, or claim arising out of or in connection with these Terms, the sale of Products, or any related transaction shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.
15. Amendments
The Company reserves the right to amend these Terms at any time. Updated versions shall be published on the Company’s website and shall apply to future transactions.
16. Entire Agreement
These Terms constitute the entire agreement between the Company and the Customer relating to the sale and distribution of Products and supersede all prior agreements or understandings.
For enquiries, please contact:
info@avp.ae
+971 4 557 6325